We want you to love your Dermora products. This policy explains how returns and refunds work.
14-day right of withdrawal
If you are a consumer in the EU, you may withdraw from your purchase within 14 days of receiving your order, without giving a reason. To do so, email us at t.kteam.shipping@gmail.com with your order number and the items you want to return. We will reply with return instructions.
Hygiene and sealed cosmetics
For health and hygiene reasons, skincare products can only be returned if they are unopened and still sealed. Once the seal or packaging of a cosmetic product has been opened, the right of withdrawal no longer applies (Article 16(e), Directive 2011/83/EU).
Damaged, faulty or wrong items
If your order arrives damaged, faulty or incorrect, contact us within 14 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, at no extra cost to you.
Return shipping
Unless the item is damaged, faulty or incorrect, the cost of returning it is paid by the customer. Please contact us before sending anything back, as returns without prior contact may not be accepted.
Refunds
Once we receive and check your return, we will refund you using the original payment method within 14 days. We may wait to refund until we have received the goods back or you have provided proof of return shipment.
Your legal rights
This policy does not affect your statutory rights, including the legal guarantee of conformity for goods.
