Help centre
Frequently asked questions
Everything about the routine, shipping and returns.
What is PDRN?
PDRN (polydeoxyribonucleotide) is made of short DNA fragments, usually sourced from salmon. In cosmetics it’s used as a skin-conditioning ingredient and is behind Korea’s popular “skin booster” glow.
Which product should I start with?
If you’re new, start with the Peptide Essence and the Collagen Face Cream. Add the Foaming Cleanser and Rose Toner for the full routine, and the masks 2–3 times a week.
How do I use the routine?
Cleanse, tone, essence, then lotion or cream, morning and evening. Use a mask 2–3 times a week after toning. Eye cream goes on last.
Is it suitable for sensitive skin?
The textures are gentle, but every skin is different. Patch-test on your inner arm 24 hours before first use, and stop if irritation occurs.
How long does shipping take?
Estimated delivery times for your country are shown at checkout. Every order ships with tracking, and you’ll receive the tracking link by email. See our shipping page.
Can I return a product?
Yes. EU customers can withdraw within 14 days of delivery. For hygiene reasons skincare can only be returned unopened and sealed. Damaged or wrong items are always replaced or refunded. See returns & refunds.
What payment methods do you accept?
All payment methods available for your country are shown at checkout. Payments are processed securely by Shopify.
Can I change or cancel my order?
Email us as soon as possible at t.kteam.shipping@gmail.com. Once an order has shipped, it can no longer be changed.
How can I contact you?
Email t.kteam.shipping@gmail.com or use our contact form. A real person will reply.
Support
Still have a question?
Write to us and a real person will reply.
t.kteam.shipping@gmail.com
